Refund policy

Return & Refund Policy

At Glass Skin, your satisfaction is important to us. We strive to provide authentic, high-quality Korean skincare products.

Returns

Due to the nature of skincare products, we only accept returns if:

• The item is unopened, unused, and in its original packaging.
• You contact us within 7 days of receiving your order.
• The product is returned within 30 days after approval.

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used skincare products.
• Products damaged through misuse.
• Gift cards.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with:

• Your order number.
• Clear photos of the item and packaging.

We will gladly replace the item or issue a refund where applicable.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Return Shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for return shipping costs.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Contact Us

If you have any questions about returns or refunds, please contact us at: Korean.glasskin.beauty@gmail.com